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Terms & Conditions

Accepting any service through Prestige Car Detailing means they have understood and accepted the terms and conditions through this website.             

Cancellations & Rescheduling

Prestige Car Detailing understand that sometimes schedule adjustments are necessary. As a common courtesy to everyone, we would greatly appreciate a 48-hour (2 days) notice prior to cancellations or rescheduling of appointments. The cancellation/rescheduling policy gives us time to inform our waitlist clients of any availability. In this way, another customer may have an opportunity to grab your existing time slot.

Please note – Deposit is non refundable in case you want to cancel.

In the case of booking an appointment within 24 hours and you plan to cancel or reschedule your booking, we require 12-hour notice, otherwise additional charges may apply.

In the case of booking an appointment within 48 hours and you plan to cancel or reschedule your booking, we require 24-hour (1 day) notice, otherwise additional charges may apply.

– 48 hours before the due time will not incur any additional charges.

– 24 hours before the due time will incur 50% of the service fee to the agreed price.

– 12 hours before the due time or on the day will incur 80% of the service fees of the service cost.

– In case of bad weather condition and wish to reschedule on the day, you will not be charged additional fees.

Failure to be present at the location and time of the booked service will result in the cancellation of the appointment by Prestige Car Detailing and will be considered a cancellation policy violation and the full value of the booked service will be charged.

Prestige Car Detailing reserves the right to take full payment if a booking is cancelled or rescheduled on the day of appointment without prior agreement.

Prestige Car Detailing reserves the rights to cancel or reschedule a booking time/date with customers due to bad weather conditions or mechanical issues or equipment failure without any penalty to the company.

Liability

Prestige Car Detailing is not liable for any form of pollutants washed off the customers vehicle while detailing their vehicle that are left on the property that could or may have stained or damaged the driveway or lawn in anyways. All detailing products used by Prestige Car Detailing are environmentally friendly and tested to ensure they are safe for the environment. Prestige Car Detailing is liable for any physical damage done to the customer’s property such as structural damage, that may have occurred while operating a motor vehicle on the property.

Prestige Car Detailing does not take liability or responsibility of any vehicle which already had problems before commencing the work such as scratches, scuffs, dents, swill marks or any accident damages to the body as they may have been there prior to work commencing when the vehicle was dirty, and they could not be seen.

Booking a service is through Prestige Car Detailing meaning that the customers fully understand what our services are involved, and they fully accept our term and conditions.

Payment

Prestige Car Detailing reserves the right to charge each vehicle according to its condition and the type of vehicle.

We accept Cash, Bank Transfer, EFTPOS, Credit Card, American Express (Visa & MasterCard).

Payment for all services must be paid on completion of work carried out prior to the operator leaving the job.

If no payment is made Prestige Car Detailing has the right to hold the vehicle key till full payment is made.

Refund policy

Once the service is completed the customer is given chance to inspect the vehicle and complete the sale. Once the detailing service has completed the customer gets legally bind to pay our company. We give customers enough time to assess our work and do the payment. Once the sale is completed customers can’t get any refund for the service already provided. This is a service industry and once the service is already provided and completed no refund for change of mind or unsatisfactory work. After the detailer has left and issues are brought up will incur additional charges based on travel time and cause of problem.

Service Guarantee

Prestige Car Detailing provides a professional service guaranteed. We would like to take the opportunity to thank you for considering our Prestige Car Detailing for your car and taking the time to read our policies listed above.

BRETT STANDEN
BRETT STANDEN
2023-03-26
Meet jack very polite and professional. Nothing was a problem for him and they did a great job on my vehicle. Would use again no worries
Michael Neal
Michael Neal
2023-03-25
The team a Prestige Mobile Detailing smashed it out of the park. My VF commodore was looking a little worse for wear. But with the professional skills of the team my paint work came up like new. I would highly recommend them and would use them again in a heartbeat.
Amanda Garland
Amanda Garland
2023-03-09
Fon and Jack did an awesome job on my VW Passat wagon , now it looks like new for its new owners and they left no mess behind. So friendly and communication was great. Highly recommend.
Frank Mansoor
Frank Mansoor
2023-03-03
If you're looking for a reliable and professional car detailing service, I highly recommend Prestige Mobile Detailing. I recently had my car detailed there and was extremely impressed with the quality of their work. The team was friendly, efficient, and paid attention to every detail, leaving my car looking brand new. The pricing was reasonable, and the service was top-notch. Overall, I had a fantastic experience and will definitely be returning for future detailing needs. Highly recommended!
Vanessa Saliba
Vanessa Saliba
2023-01-30
I highly recommend Prestige Mobile Detailing, they came out to my work and completed the detail which was very helpful. Both Jack and his assistant Fon were polite and professional and done a fantastic job on my Landcruiser. Looks brand new again. Thanks for the great job. I wouldn’t hesitate to book and have it done again.
Dragan Cvetkovikj
Dragan Cvetkovikj
2023-01-24
Jack and Fon has done amazing job very happy with their service, customer service on the spot. Very profesional and neat,the roof of my car was very damaged and Jack has polished it perfectly made it looks like its brand new. Thanks a lot guys for everything highly recomended.
wisam esho
wisam esho
2023-01-22
I recently had my car detailed by prestige mobile detailing and I couldn’t be happier with results. Thanks to Michael and Jane for providing excellent service. I highly recommend prestige mobile detailing t anyone in need of a top notch car detailing.
Bianca Perrin
Bianca Perrin
2023-01-21
Wow is all I have to say, Jack & Fon did an amazing job. I couldn’t be happier with the outcome . Before & after photos added, just to see how great of a change 🤩 Thank you Jack & Fon .
Don-Pierre Nassif
Don-Pierre Nassif
2023-01-15
Absolutely loved the service from Fon & Jack. my ute had been broken down for months and dirtier than ever and they came out and completely restored to car better than I remembered it, would definitely recommend.
Ryan Mason
Ryan Mason
2023-01-11
Jack & Fon made my 1995 Toyota look new again. Went over & above, removing the wheels also making them look new again. 5 star finish & professional service!

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